Proof

Case studies from multi-branch healthcare teams

Pattern-based outcomes for OPD, laboratory, pharmacy, and clinics on TopGrade Health. Bracketed metrics are fill-ins — replace with your real numbers before promoting a study externally.

Network A

Private hospital network

Hospital B

Hospital / teaching lab

Pharmacy C

Urban hospital pharmacy

Clinic D

Multi-doctor clinic / polyclinic

Private hospital network · Pakistan

Fill metrics

Multi-branch OPD: one chart, fewer WhatsApp handoffs

A multi-site outpatient network moved registration → queue → encounter onto one platform so leadership could see volume without nightly spreadsheet merges.

Challenge

Replace paper OPD registers and WhatsApp lists across sites without losing branch-safe permissions. [Fill: city / specialty mix / peak daily visits.]

Approach

Rolled TopGrade Health OPD queues, encounters, and branch reporting site-by-site after a single busy-desk pilot.

[e.g. 3]

Branches live

[e.g. −22%]

Avg. desk wait

Stopped

Night Excel merges

→ Single patient identity across branches with role and site controls
→ Walk-ins and appointments on one board per branch
→ Owner dashboards for daily visits without emailing workbooks
→ [Fill: one quote from medical director or ops lead]

Hospital / teaching lab · Pakistan

Fill metrics

Hospital lab: orders, results, and invoice on one path

An in-house hospital lab stopped treating the LIS as a side system — results landed on the chart and charges followed the order.

Challenge

Paper requisitions and PDF results delayed care and forced cashiers to invent lab lines. [Fill: daily sample volume / main analyzers.]

Approach

Clinicians order from the encounter; lab verifies and releases in the same HMS; billing posts from completed work.

[e.g. −70%]

Requisition re-entry

Same shift

Result → chart

Auto-linked

Lab charges

→ Fewer lost slips between wards/OPD and the bench
→ Draft vs released results with a clear audit trail
→ Lab contribution visible in branch revenue reports
→ [Fill: turnaround improvement for one high-volume panel]

Urban hospital pharmacy · Pakistan

Fill metrics

Pharmacy: dispense, FEFO visibility, and honest invoices

Pharmacy managers gained an auditable trail from Rx to shelf to invoice, with clearer near-expiry visibility for FEFO-oriented picking.

Challenge

Stock moved on one screen while cashiers typed medicines on another — leakage and expiry waste. [Fill: SKU count / monthly write-off PKR.]

Approach

Prescription-linked dispensing with stock movements, adjustments, and write-off reasons inside TopGrade Health pharmacy.

[e.g. ↓]

Unbilled dispense

Audited

Write-offs

On shelf board

Near-expiry view

→ Every adjust/write-off tied to user and reason
→ Dispensed lines aligned with invoice lines
→ Near-expiry items visible during dispense — not only in a monthly Excel
→ [Fill: waste reduction after 60–90 days]

Multi-doctor clinic / polyclinic · Pakistan

Fill metrics

Polyclinic: faster desk loop and clean consult billing

A polyclinic kept the front desk fast while consult fees and add-ons landed on one receipt without a parallel Excel diary.

Challenge

Hospital-heavy software slowed a busy clinic desk; WhatsApp bookings never matched the cashier. [Fill: city / specialties / peak hour visits.]

Approach

Deployed TopGrade Health for clinic-scale OPD, appointments, and billing — pharmacy/lab added only where needed.

[e.g. 4–8]

Doctors on board

Same counter

Visit → invoice

Removed

Second diary

→ Appointments and walk-ins on one queue
→ Compact encounters doctors actually finish under time pressure
→ Cash / wallet payments with an auditable receipt trail
→ [Fill: quote from clinic owner or senior receptionist]

Want a similar rollout plan?

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